Crisis Management is the procedure by which an organization can plan and prepare for how to deal with situations of crisis that may be harmful for the members of the organization, their dealers and resellers, their clients, other stakeholders or even the general public.

Crisis management is different from Risk Management. In Risk Management, organizations analyze and study potentially dangerous situations and then plan on the best ways to avoid those situations. Crisis Management, on the other hand deals with handling the situation after it has occurred.

It is crucial that organizations – especially organizations that deal with products / services of a sensitive nature, train their staff and associates (dealers, wholesalers, retailers, suppliers, etc.) on how to deal with difficult situations in case they occur.

PMAM HCM can provide an extremely efficient mechanism for organizations to train their staff and associates on the best way to deal with crisis situations. Organizations can create training programs specific to such situations. With an online database on the PMAM HCM system, they can then assign this training to all concerned personnel. Each member will receive a unique username and password with which they can log on to the system and access the training material.

Organizations can also choose to test and certify members who have completed this training. This too can be done through the PMAM HCM application. For large organizations, or organizations who work in conjunction with multiple other companies or agencies, distributing this sort of training material across all personnel that they are associated with can prove to be a challenge. With PMAM HCM’s online solution, this can be done with relative ease and speed and can prove to be very effective in times of crisis.